Returns & Exchanges

At Evolve Mala, we want your jewelry to resonate with your journey, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your piece doesn't align with your intentions, we are here to ensure a seamless resolution.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the jewelry in its original velvet pouch and wooden box to ensure it remains protected during transit.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and securely attach it to your eco-friendly mailer or box.

4

Receive Your Refund

Once our artisans inspect the returned items, we will process your refund or ship your new selection within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing